{"id":50331,"date":"2024-09-30T19:32:24","date_gmt":"2024-09-30T22:32:24","guid":{"rendered":"https:\/\/cbr.org.br\/?p=50331"},"modified":"2025-03-07T11:35:23","modified_gmt":"2025-03-07T14:35:23","slug":"webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem","status":"publish","type":"post","link":"https:\/\/cbr.org.br\/en\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/","title":{"rendered":"The September PADI Webinar discusses \u201cCustomer Service Challenges in Imaging Services\u201d"},"content":{"rendered":"<p>O <em>webinar <\/em>The September session of the Diagnostic Imaging Accreditation Program (Padi) addressed the \u201cChallenges of customer service in imaging services\u201d. The event took place on September 26th, at 7:30 pm (Bras\u00edlia time), live through the CBR Canvas platform. The event had 70 simultaneous participants.<\/p>\n\n\n\n<p><strong>speaker<\/strong><\/p>\n\n\n\n<p>The speaker for this edition was Professor Andr\u00e9 Silva. He is a nurse and quality consultant graduated from Universidade Paulista (2000). He has a postgraduate degree in health business management from FGV (2008). He is the director of YHW Consulting and technical and quality manager at Pinheiros Diagn\u00f3sticos.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/cbr.org.br\/en\/confira-como-foi-o-terceiro-e-ultimo-dia-do-cbr-24\/\">+Read more: Check out the third and final day of CBR 24<\/a><\/strong><\/p>\n\n\n\n<p><strong>Over the <em>webinar<\/em> padi<\/strong><\/p>\n\n\n\n<p>Held once a month, the <em>webinar<\/em> PADI is a format used by CBR to discuss technical and management topics related to PADI Accreditation. In 2024, we have had nine seminars so far, with the respective themes: \u201cPatient Safety Center in Imaging Clinics\u201d, \u201cContextual Challenges and Innovations for Technology Sectors of Imaging Clinics\u201d, \u201cResponsible Radiology and the Generation of Sustainable Value\u201d, \u201cIndicators in Imaging Diagnosis\u201d, \u201cHow to Structure a Quality Management System\u201d, \u201cThe Challenges of Continuing Education in Imaging Services\u201d, \u201cRisk Management and External Opportunities\u201d, \u201cManagement Challenges and Success\u201d and \u201cCustomer Service Challenges\u201d.<\/p>\n\n\n\n<p><strong>Stay on top of CBR&#039;s social networks, follow us on&nbsp;<a href=\"https:\/\/www.instagram.com\/cbr_radiologia\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instagram&nbsp;<\/a>,&nbsp;<a href=\"https:\/\/www.facebook.com\/CBRadiologia\/?locale=pt_BR\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a>&nbsp;It is&nbsp;<a href=\"https:\/\/br.linkedin.com\/company\/colegiobrasileiroderadiologiaediagn%C3%B3sticoporimagem\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>The September webinar of the Diagnostic Imaging Accreditation Program (Padi) addressed the \u201cChallenges of customer service in imaging services\u201d. The event took place on September 26, at 7:30 pm (Bras\u00edlia time), live through the CBR Canvas platform. The event had 70 participants \u2026 <a href=\"https:\/\/cbr.org.br\/en\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/\">Keep reading<\/a><\/p>","protected":false},"author":24,"featured_media":50332,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[494],"tags":[665,340,111,42,534],"class_list":["post-50331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cbr-clinicas","tag-cbr_radiologia","tag-clinica","tag-diagnostico-por-imagem","tag-webinar","tag-webinar-padi"],"acf":[],"_links":{"self":[{"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/posts\/50331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/comments?post=50331"}],"version-history":[{"count":1,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/posts\/50331\/revisions"}],"predecessor-version":[{"id":50333,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/posts\/50331\/revisions\/50333"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/media\/50332"}],"wp:attachment":[{"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/media?parent=50331"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/categories?post=50331"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cbr.org.br\/en\/wp-json\/wp\/v2\/tags?post=50331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}