O webinar The September session of the Diagnostic Imaging Accreditation Program (Padi) addressed the “Challenges of customer service in imaging services”. The event took place on September 26th, at 7:30 pm (Brasília time), live through the CBR Canvas platform. The event had 70 simultaneous participants.
speaker
The speaker for this edition was Professor André Silva. He is a nurse and quality consultant graduated from Universidade Paulista (2000). He has a postgraduate degree in health business management from FGV (2008). He is the director of YHW Consulting and technical and quality manager at Pinheiros Diagnósticos.
+Read more: Check out the third and final day of CBR 24
Over the webinar padi
Held once a month, the webinar PADI is a format used by CBR to discuss technical and management topics related to PADI Accreditation. In 2024, we have had nine seminars so far, with the respective themes: “Patient Safety Center in Imaging Clinics”, “Contextual Challenges and Innovations for Technology Sectors of Imaging Clinics”, “Responsible Radiology and the Generation of Sustainable Value”, “Indicators in Imaging Diagnosis”, “How to Structure a Quality Management System”, “The Challenges of Continuing Education in Imaging Services”, “Risk Management and External Opportunities”, “Management Challenges and Success” and “Customer Service Challenges”.
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